You can create your user account either when finalizing a purchase or by following this link: xxxxx

If you forgot your password, don't worry! When you log in, click on “Forgot your password? » then enter your email address so that we can send you a recovery email.

Simply go to your personal space and click on "Edit addresses" to make the necessary changes, whether by adding a new address or modifying the existing one.

The personal information you provide to us to place an order or create an account will be used only in the context of our commercial relationship.

Under no circumstances will your data be disclosed, shared or sold to third parties. In accordance with the Data Protection Act of January 6, 1978, you have the right to access your personal data and rectify it.

We accept Visa, Visa Electron, Mastercard, American Express, and Apple Pay. Debit card or American Express payments will be processed in real time. For further information, please see our general conditions of sale.

Our promotional codes cannot be combined, only one code can be used at a time. If you encounter any problems with a code, please do not hesitate to contact us via the form at the bottom of the page, we will do our best to resolve the situation quickly.

Unfortunately, changing the delivery address or delivery point is not possible once the order has been confirmed. We strive to process your orders efficiently so that you can receive your items as quickly as possible.

If an error has been made in your postal address, your first or last name, please contact us quickly by e-mail via our contact form.

Delivery times begin as soon as you receive confirmation by email indicating that your package has been handed over to the delivery services.

We sincerely appreciate the inconvenience caused, and we will resolve this issue as quickly as possible. If your package has not been received despite confirmation of delivery by our carrier, please contact us using the form at the bottom of the page.

Please note that delays attributable to delivery services are beyond our control. Delivery costs cannot be refunded if deadlines are not met by the delivery services.

We currently deliver to all countries in the European Union and internationally, without restrictions. For orders outside mainland France, please note that delivery times may be slightly adjusted depending on the destination.

For international deliveries, the recipient may be subject to payment of customs fees, in accordance with the legislation in force in their country of destination.

For France :

• Mondial Relay collection point (selectable after payment): €7.99
  
• Standard (2 to 4 working days): €9.99
  
• Express (1 to 2 working days): €20.00

Delivery costs abroad will vary depending on the destination.

After finalizing your payment, you will be able to choose your relay point. A window will appear on the order confirmation page, showing you the different relay points available near your location.

It is important to note that all our packages are prepared with care. We aim to fulfill your orders the same day, but orders placed after 4 p.m. will be prepared the following morning.

Delivery times begin as soon as you receive email confirmation that your package is in the hands of the delivery services.

However, if your order does not reach you within the expected time frame, we encourage you to contact the delivery services and our after-sales service directly using the form at the bottom of the page.

Please note that delays attributable to delivery services are beyond our control. Delivery costs will not be refunded if these services fail to meet deadlines.

There is a problem with the Mondial Relay collection point that I had selected.

We are sincerely sorry for the difficulties you are experiencing with Mondial Relay delivery. We will do our best to assist you in resolving this situation, while remaining dependent on delivery services, just like you.

Mondial Relay may modify your collection point without informing us in the following situations:

• The relay point cannot receive your package due to overload.
• The relay point is closed during the delivery of your package and has not informed Mondial Relay.

In these circumstances, we cannot change the delivery method once your order has been finalized, and we unfortunately do not have access to the choice of your relay points.

Do not hesitate to contact our after-sales service team to best resolve this situation.

Returns or exchanges are only accepted for orders placed on www.veijab.com You have 14 days from receipt of your order to return items that do not meet your expectations.

We guarantee a full refund for any item that you are not fully satisfied with, provided that it is returned in perfect condition within fifteen days of receipt. Refunds will be processed via the payment method originally used during purchase.

You have 14 days to return your order to us for an exchange or refund.

It is important to return the items in their original packaging, along with all accessories provided. For more details, see our conditions of sale.

Return costs and associated risks remain the responsibility of the customer. ** In the event of loss of your package by the postal services, you will be held responsible and cannot give rise to an exchange and/or refund.

When you request a refund, delivery costs will not be refunded to you.

We are sincerely sorry if this is the case. We invite you to contact us (at the bottom of the page) by in order to resolve the situation as quickly as possible by returning the missing item.

Our workshop manager carries out a quality check before each shipment.

However, if you still receive damaged items, it is important to contact us to facilitate a product exchange as quickly as possible.

Please contact us by explaining the situation, accompanied by your proof of purchase dated less than 14 days ago (required), as well as a photo of the defective product.

We strive to process your emails and requests as quickly as possible.

However, due to the high volume of messages we receive each day, please allow 48-72 hours for your emails to be processed.